Munich’s ICM is a promise never broken

„After choosing ICM and Munich the first time for staging one of our science congresses, I can say from a director’s position, it won’t be the last time”, says Mrs. Avital Rosen, Director of Operations with the kenes group. On behalf of the European Psychiatric Association (EPA) kenes International organizes the 18th EPA European Congress of Psychiatry, which will take place at the ICM – International Congress Centre Munich, February 27 to March 2, 2010. About 3200 psychiatrists from more than 79 countries will attend the convention.

“Actually, coming to Munich also has a personal tone for me,” explains Mrs. Rosen, “as it is the first event I am managing in Munich. My own experience so far when dealing with my counterparts at ICM matches the general impression our company has had on ICM as a congress centre. To put it in a nutshell: When I get a promise from ICM, they keep the promise.”

ICM’s business philosophy believes that a good business relationship is based on mutual trust and the ability to deliver more than what is expected by its clients. This is mirrored by the way the people at kenes group regard their own business approach, as Mrs. Rosen implies:

“Accountability is of paramount importance to our business. If you can’t rely on your partner at the convention venue, your problems magnify with our own client. Thus it is absolutely necessary to tie up with a reliable convention centre, with people who will live up to their values.”

Quality, versatility, and integrity are key values to the kenes group, one of the largest global organizers of specialized science conventions, founded 45 years ago with the explicit goal of providing excellence in the field of global congress organization and association management services. kenes group prides itself to provide a mutually beneficial partnership to its clients, who, coming from scientific and medical areas, foster high expectations regarding the order of events in line with their own cutting-edge skills and merits.

Providing excellence is about a team’s merits, Mrs. Rosen adds: “For me, team work is an essential value. I don’t just only mean the people I work with at kenes’, but also with regard to the people I work with at ICM. They actually have become part of our team.” 

“For every request we made, they came up with a solution. Organizing a high-end congress has not only to do with modern and excellent facilities or superb technical and logistical settings, which we need and ICM has to offer. It is about sharing the same way of doing business professionally and matching our client’s requirements.”

Mrs. Rosen elaborates that EPA was looking for a congress venue which shared EPA’s vision with regard to sustainability and ecological quality. “There are not many congress venues in Europe, who target being environmentally friendly. Also for this reason, it is pleasure to work with ICM.”

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